• Registration
  • Delivery
  • Return and Refund
  • Charges
  • Personal Details
  • Check out
  • Orders
  • Products

Do I have to register before I can shop?

You can browse the shop and add to your trolley before you've registered with us. However, we recommend registering first so we can check if we deliver to your address. When you've registered, try booking a delivery slot before you start shopping. That’s way, you'll see exactly which products will be available for your chosen slot.

How can I check if you deliver to my area?

The best thing to do is register with us. It only takes 30 seconds, and we'll let you know immediately if we deliver to your address.

Why don't you deliver to my area?

We don't deliver to the whole of the Malaysia yet, but we're constantly expanding our delivery areas so we may be soon. If you register with us we'll email you to let you know when we've reached your neck of the woods.

What happens if I miss a delivery?

If you're not at home when your delivery arrives, our driver will try to reach you by phone. If they fail to get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on the number provided on the card. Always make sure you contact us straight away.
NOTE: If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day.

How do I book a delivery?

It's simple: when you've logged in, just do your shopping, once you check out, it will take you to delivery page for you to choose the suitable time slot.

What is your returns policy for non-perishable products?

If you’re not happy with the items, within 48 hours we’ll gladly refund or exchange it. We accept return too– simply contact our Customer Service team as soon as possible. You can call us on 016-2416401 or email info@freshbunch.my. We’ll go through all your options with you and arrange for your refund, exchange and return.

What is your returns policy for perishable products?

When your delivery arrives, your driver will go through your order with you. If there’s anything you’re not happy with, simply hand it back and we will issue you a refund within 24 hours. If you change your mind about a product after your driver has left, just call our friendly Customer Service team on 0162416401 to discuss your options.

What is the minimum order value?

For a delivery, the minimum order value is just RM100.

How much does delivery cost?

The delivery charge for your order is RM15 If your order is less than RM100. For standard orders of RM100 or more, you may be offered free delivery.

What payment methods do you accept?

We accept: Visa, MasterCard, Visa Debit, bank transfer, cash on delivery. You can also pay with PayPal.

How do I update my details?

All your personal details are held in your account settings. To edit your existing details, simply sign in and click on the 'My Account' tab towards the top of the page. Then select the category you wish to add to or amend, completing the relevant fields on each page.

Can I have my shopping delivered to a different address?

Of course – you can have your shopping delivered wherever you like, as long as the address is in our delivery area.

What happens if I forget my password?

When you try to log in, select the Forgot your password? link. Follow the instructions and we'll email you a secure link so you can reset your password.

My credit card isn't working?

Don't panic, there's probably a simple solution. if your card is due to expire before we plan to take a payment, it may not be accepted on our website. Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires. We can take cash payment for an order when the groceries are delivered, so don’t panic. If you think it may be something else, you'll need to contact your bank to ensure that there are no problems with your credit/debit card.

Can I pay for an order with a card that's not in my name?

You can use an alternative card as long as you have the card owner's permission.

Can I place my order over the phone?

Yes. You may WhatsApp us your order to us. But we recommend you use our online service, so we don’t miss any items you ordered.

Where can I find my order details?

You'll find a 'my Account' tab in the toolbar next to Cart. Click on the tap and go to ‘My order’, you can see your order and previous orders.

How do I know if I placed my order correctly?

When you've successfully completed an order, we'll show you an order confirmation page with your order number as well as sending you a confirmation email containing your order details.

Can I edit an order at any time?

Yes, you can either drop us an email at info@freshbunch.my, call us or whatapps us 0162416401 with your changes 4 hours before your delivery time slot.

How do I cancel an order?

Please call our Customer Service team on 0162416401 right up to 4 hours before your delivery time.

What are substitute products?

If you ever order a product that we're unable to deliver, we'll offer you a substitute – a suitable alternative – in its place. Your driver will always tell you about any substitutes when your delivery arrives. If you're not happy with the substitute, simply hand it back to your driver and your bill will be recalculated and refund within 24 hours. If you're happy with the substitute you'll be charged the price of the new product, not the one you originally ordered. If you'd like to return something after your driver has left, please call our Customer Service team on 0162416401. They'll be happy to help.

How do I return a product I'm not happy with?

When your delivery arrives, the driver will go through your order with you. If there's anything you're not happy with, simply hand it back to your driver and your bill will be recalculated instantly. If you'd like to return something after your driver has left, call our Customer Service team on 0162416401, they'll be happy to help.